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Shipping Policy

Shipping Information

Free Shipping

Prepaid Orders: Free shipping on all prepaid orders (no minimum order value).

Cash on Delivery (COD) Orders: Orders below ₹399: ₹29 shipping charge, Orders ₹399 and above: Free shipping.

Standard Delivery

Once dispatched, orders are typically delivered within 3–7 working days, depending on your location.

Serviceable Areas

  • We currently ship across India.
  • International shipping is not available at the moment.

Delivery Timeline

Order Processing

1-2 business days

In Transit

2-5 business days

Delivered

Total: 3-7 days

  • Note: Delivery timelines may vary due to factors like courier partner delays, remote locations, or unforeseen circumstances.

Payment Methods

  • Cash On Delivery (COD)
  • Credit/Debit Cards
  • UPI & Wallets
  • Net Banking

Important Notes

  • Shipping calculated at checkout
  • COD service may not be available for certain pin codes.
  • Please ensure accurate shipping details to avoid delays or failed deliveries.
  • Customers are advised not to accept tampered or damaged packages.

Order Tracking

  • Once your order is shipped, you will receive a tracking link via email/SMS
  • You can also track your order from the ‘My Orders’ section on our website.

Delivery Delays

  • While we aim to deliver within the estimated timeline, delays may occur due to:
  • High order volume
  • Courier service issues
  • Weather or logistical challenges
  • We appreciate your patience in such situations.

Non-Delivery / Incorrect Delivery

  • If your order shows delivered but you have not received it, please notify us within 48 hours of delivery confirmation.
  • Claims raised after this window may not be accepted.

Customer Support

  • For any queries or assistance, feel free to reach out to us:
  • Call: 9759602121
  • WhatsApp (only): 9667880364
  • Email: support@celebrityluxe.in
  • Timings: Monday to Saturday, 11:00 AM – 7:00 PM